Usually available within 1–2 business days
Computer help that comes to your door.
Patient, friendly tech help in Burbank and nearby neighborhoods. I come to your home, fix the problem, and explain it in plain English.
- Home visits from $99
- No trip charge
- 30-day guarantee
Get a price
Your price in two quick questions
Home visit prices
$99 for up to 1 hour, $159 for up to 2 hours, or $279 for up to 4 hours.
No trip charge. See all prices, or call (818) 531-1306.
What I help with
If it has a screen or a plug, I can probably help
Mac or PC, new or old. The price depends on how long you book me for, not on what’s wrong.
Slow or broken computer
I speed it up, fix crashes and error messages, and remove viruses and pop-ups.
New computer setup
I set it up and move your files, photos, and email over from your old one.
Wi-Fi & internet
I fix weak Wi-Fi, set up routers, and get every room in the house connected.
Printers, phones & TVs
I connect printers, scanners, tablets, phones, and TVs, and make sure they work.
Smart home devices
I install cameras, doorbells, speakers, and thermostats, and show you how to use them.
Scam & safety checks
I protect your accounts, organize your passwords, and explain the latest scams.
I also help with email, passwords, photos and backups, moving files, updates, video calls, bigger text, messy cables, and more. Just ask.
Who’s coming
You should know who’s at the door
You’re letting someone into your home. Here’s exactly who that is.
“Hi, I’m Carson — the one who shows up, every time.”
I explain everything in plain English. I never keep your passwords. And I’ll tell you honestly when something isn’t worth fixing.
What neighbors say
Placeholder — paste a real review here. Best ones describe the problem, the visit, and the result.First name L., Burbank
Placeholder — ideally from someone whose parent or relative you helped.First name M., Toluca Lake
Placeholder — short and specific beats long and general.First name R., Glendale
How it works
Three steps, no surprises
No unplugging. No driving. No waiting a week.
Book or call
Book online in about a minute, or call me. You’ll know the price before I start.
I come to you
It’s me every time, on time. I fix things where they are, even Wi-Fi and printers. If something would cost extra, I ask first.
Fixed and explained
Most jobs are done in one visit. I test it with you and leave a short note of what I did.
Prices
Three set prices for home visits
You choose how long you need me. The price is set. Bring everything on your list. Whatever I can do in that time is covered.
Quick visit
Up to 1 hour. Best for one problem.
Full visit Most popular
Up to 2 hours, for about what many companies charge for one. Bring me your whole list — there’s always more than one thing.
Half day
Up to 4 hours. Time to go through every device in the house.
30-day guarantee. If the same problem comes back within 30 days, I’ll come back and fix it again for free.
Both renew until you cancel. You can cancel anytime from your Square receipt email, or just call me. Canceling stops the next payment. There are no refunds for time already paid.
I come to homes in Burbank, Toluca Lake, Glendale, Studio City, Sherman Oaks, North Hollywood, and Pasadena. Not sure if I come to your area? Just ask.
“Book online” opens my Square booking page. You’ll get a confirmation right away. You can move or cancel your visit online for free.
Give tech help as a gift
A gift card makes an easy present for a parent or grandparent. It arrives by email or text. A $159 card covers a Full visit.
Questions
Good to know
What people usually ask before their first visit.
How soon can you come?
Usually within 1–2 business days. I work Monday to Friday, 9am to 7pm. Book online to see my open times. If it’s urgent, call me and I’ll fit you in if I can.
Can you help my parent instead of me?
Yes. That’s often who I’m helping. You can book and pay for them. With their OK, I’ll call you afterward and tell you what I did.
What should I have ready?
Just a list of what’s bothering you. If you can, keep your passwords nearby, like your Wi-Fi and email passwords. Can’t find them? That’s OK. I can help with that too.
How do I pay?
By card, through Square. It’s the same service that runs my bookings. You get a receipt by email or text.
What if you can’t fix it?
If nothing gets fixed today, you pay just $59. Maybe it can’t be fixed. Or it needs a new part or more time, and you’d rather wait. Either way, I’ll tell you honestly what’s wrong, whether it’s worth fixing, and what your choices are. Sometimes the best answer is a new computer.
What is the Tech care plan?
It’s $35 a month, or $299 a year, and one plan covers everyone in your home. Members get:
- A home checkup once a year
- One remote help session every month
- $20 off every home visit
- Extra remote help for $39 instead of $59
- Scam checks: text me a photo of anything that looks wrong
- First pick of visit times
It’s always me who helps, so I get to know your devices. You never have to explain things twice.
Both renew until you cancel. You can cancel anytime from your Square receipt email, or just call me. Canceling stops the next payment. There are no refunds for time already paid.
Join monthly or join yearly online, or ask me about it at your first visit.
Can I give tech help as a gift?
Yes. Buy a gift card online and send it by email or text, to yourself or straight to them. You can pick the day it arrives. A $159 card covers a Full visit. They can book online or call me, then pay with the card at the visit.
Is my personal information safe?
Yes. I never keep your passwords. I ask before I open any account or email. I don’t keep copies of your files. If a repair could put your files at risk, I’ll tell you first. Then I’ll make a backup copy for you to keep.
A pop-up says my computer has a virus. Should I call the number?
No. Don’t call it. Real companies like Microsoft and Apple never ask you to call them from a pop-up. Never let anyone connect to your computer because a pop-up, email, or phone call told you to. Close the web browser or turn the computer off, then call me. If you already let someone connect or paid them, call your bank or card company right away. Then call me.
Do you work on both Macs and PCs?
Yes, both. I also help with printers, tablets, phones, Wi-Fi, and most smart home devices.
How does remote help work?
With your OK, I connect to your computer over the internet. You watch your screen while I fix the problem, and you can stop it at any time. I only connect when you’ve asked me to. If your internet isn’t working, book a home visit instead.
Still have a question? Call or text me at (818) 531-1306.
Get in touch
Tell me what’s going on
Send a message and I’ll reply within one business day, usually within a couple of hours. Or call or text me. I’m happy to talk it through.
HoursMonday to Friday, 9am to 7pm